Welcome to YOPONN. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide through our website: https://yoponn.com.

 

1. Who We Are

YOPONN (“we”, “us”, or “our”) provides bilingual virtual assistant services for small and medium-sized enterprises (SMEs), specialising in administrative support, market research, SOP development, and process automation.

Our website address is: https://yoponn.com

 

2. What Information We Collect

We may collect the following types of data:

  • Personal Identification Information (e.g., name, email address, phone number) when you contact us or sign up for services

  • Business Information shared during discovery calls or service onboarding

  • Usage Data such as IP address, browser type, and site usage via cookies or analytics tools

  • Communications including messages, emails, and feedback

 

3. How We Use Your Information

We use your data to:

  • Provide and improve our services

  • Respond to inquiries and support requests

  • Manage contracts and service delivery

  • Send updates, insights, or marketing materials (only with your consent)

  • Comply with legal and financial obligations

 

4. Sharing Your Information

We do not sell your data. We may share information only with:

  • Service providers (e.g., CRM, email tools) who process data on our behalf

  • Legal or regulatory bodies when required by law

All third parties are bound by confidentiality and data protection agreements.

 

5. Cookies and Tracking

We use cookies to:

  • Remember your preferences

  • Manage login sessions and form entries

  • Track site usage via analytics

Examples:

  • If you leave a comment, your name, email, and website may be saved in cookies for convenience.

  • A temporary cookie is set on the login page to determine if your browser accepts cookies.

  • Login and screen option cookies may persist up to two weeks, depending on your settings.

You can disable cookies via your browser settings, but some features may not function as intended.

 

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict data processing

  • Withdraw consent at any time

To exercise your rights, contact us at: team@yoponn.com

 

7. Data Retention

  • Comments and metadata are retained indefinitely.

  • Registered user profiles (if applicable) are stored and editable by users and administrators.

 

8. Security

We take appropriate technical and organizational measures to safeguard your data from loss, misuse, or unauthorized access.

 

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Email: team@yoponn.com
Address: Ealing cross, 85 Uxbridge Rd, London W5 5BW